The technician who had installed it checked in later that day called back to ensure everything was working, at the time it was. I had my internet installed on a Sunday and everything was great. I have recently moved and Telus has been an absolute nightmare. I pressed and they agreed to remove the charge but I dont know if that will happen but point is even if they do WHY CHARGE A CUSTOMER FOR YARD SIGNS? And of course no way to complain or escalate the complaint. I need a sign for the front and access to the back yard and the river side fence - so $90 for a 10+ year customer to get yard signs. MY CALL LOG SHOWS there was no call back.Ĭ) I call again and after 45 mins I get through and get told I need to pay $30 a sign for 3 yard signs (I have a large yard, and a back fence that backs onto the Elbow river). I received a text message callback was coming, I sat by the phone, no call but my VM indicator lit up. Dont know how they do this but its not the first time ive had this happen. Ive been a customer for over 10 years and the last time I got one measly sign was when I renewed my contact in 2019.so 3 years ago (just one measly sign)ī) I called a call back service is available BUT their call back goes to VM without the ringer going. A) I had to call Customer service just to get yard signs - you cannot request it online or via email so one is forced to wait to get through to a customer service rep merely to get a yard sign.
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